Customer concerns
The needs of our customers are at the beginning and end of everything we do. We stand one hundred per cent behind what we say. ROTHENBERGER stands for fair customer relations: from the information on the website to the first contact, from the purchase to complaints management.
ROTHENBERGER Code of Conduct
ROTHENBERGER stands for fair customer relations: from the information on the website to the first contact, from the purchase to complaint management. With our binding Code of Conduct everyone who works for ROTHENBERGER is committed to fair, lawful and transparent behaviour. This also includes the responsible handling of customer data, as well as a dedicated after-sales team that is always ready to listen to our customers' concerns.
Training courses
The safety of our customers is important to us. That is why we attach great importance to product training. In our training courses at customers' premises or in the training rooms at our site in Kelkheim, our experts show how our products are used safely and in a resource-saving manner. To give our customers the opportunity to find out about the correct use of ROTHENBERGER machines at any time, we also offer low-threshold online tutorials with our RO Academy.
RO Service +
We are interested in the long-term benefits of our products, which is why we have developed RO Service+, which enables our customers to receive help easily and on customer-friendly terms.
Professionals in dialogue
ROTHENBERGER's goal is to be the first choice for craftsmen. This is why users are closely involved in the product development process. Since 2017, the "Professionals in dialogue" event has been held twice a year, bringing together our product managers, developers and sales staff with installers. The focus is on dialogue, new ideas, improvements, feedback and discussions about our customers' current concerns.